Louise Jefferey

Louise is a Housing graduate of Northumbria University and is a Corporate Member of  the Chartered Institute of Housing (MCIH).  She has qualifications in both Leadership and Coaching gained via the Institute of Leadership & Management (ILM).

Louise’s career in social housing began in December 1990 when she started out as a temporary rent collector with Carlisle City Council.  She worked in the many neighbourhood housing offices across the City, and in Brampton & Longtown; getting to know the local tenants and dealing with a raft of issues.  She subsequently worked for Home Group during 1992-97 as a Housing Officer working across West Cumbria, and then moved to Eden District Council following the transfer of the Councils housing stock in September 1997 to Eden Housing Association.  This was the first LSVT in Cumbria and it was a very exciting time for the development of new affordable housing in Eden, as the Council invested over £5 million into 233 new homes.

In 2005 she relocated to North Yorkshire to start a family and spent two years with Selby District Council in a strategic housing role, before returning to Cumbria in 2008 to work for Cumbria County Council in the delivery of the Supporting People Programme.  A secondment followed, which involved the development of the Cumbria Housing Strategy in partnership with all of the local authorities and housing partners across the County.

In 2011 Louise returned to Home Group as a Customer Service Manager; managing a team of colleagues from an office in Wigton.  This was an exciting time, with lots of funding available for property improvements and customer engagement; which resulted in a Customer resource centre for customers to use to access the internet, carry out job searches and claim on line benefits.   This resulted in a secondment with Home Group at Newcastle, leading on the local implementation of the government’s Welfare Reforms.

Louise has worked for Eden District Council, Selby District Council and Cumbria County Council in strategic housing roles, and for Carlisle City Council & Home Group in the delivery of frontline services.  She loves working with people, and the variety of issues involved in the Housing world.

In 2015 Louise moved north of the border and worked for Loreburn Housing Association as their Director of Operations covering a vast area from Gretna out to the Irish sea at Stranraer.  In 2017, she returned to Eden District Council, where she is responsible for the development of Council housing policies and manages the Councils contract with Eden Housing Association.  This was the original contract set in place in 1997 when the housing transfer took place, and thus her career has now gone full circle.

Louise lives in the Eden Valley with her son and enjoys swimming, cycling and walking.

Louise Jefferey, Board Member

Email: Louise.jeffery@eden.gov.uk