Thursday 3rd August 2023

2369 Income Officer - Moat Homes

We’re looking for an experienced Income Officer to join our Income and Advice Services Team in Dartford on a permanent basis!

Income Officer

Moat Homes


Role Title: Income Officer

Hours: 35 hours per week

Salary: Up to £35,897 per annum plus car allowance (salary offered dependent on experience)

Contract: Permanent


We’re looking for an experienced Income Officer to join our Income and Advice Services Team in Dartford on a permanent basis!

You will split your time between working from our office in Dartford, being out and about on your patch, as well as having the opportunity to work from home. In this role, you will effectively manage rent, service charge and debt collection for a mixed tenure patch including rented homes, homeowners, and garages empowering our customers to sustain their tenancies.


Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have just released our new corporate strategy, so it’s an exciting time to join Moat!

This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.

We are also proud to announce, we have recently been awarded an accreditation from ‘The Sunday Times Best Places to Work 2023’, based on our employee feedback.


What you'll be passionate about:

  • Working hard for our customers and taking pride in making a difference to their lives.
  • Promoting a rent on time culture, which means ensuring rent is be paid when due with customers never being in arrears.
  • Working collaboratively with other teams to understand our customers’ needs and ensuring that the best outcomes are delivered with internal processes managed smoothly and effectively.
  • Delivering an excellent customer experience.


What you'll need to show us:

  • Experience of working within an income collection environment or relevant transferrable skills.
  • Experience of working within a customer facing role with proven ability to deal with customers.
  • Excellent interpersonal skills with the ability to communicate clearly, precisely, and sensitively both in writing and verbally.
  • Excellent organisational skills with the ability to manage conflicting priorities under pressure.
  • Strong IT skills and experience of using a range of ICT systems relevant to job role, e.g., MS Office.
  • Able to work outside of core office hours or at an alternative location depending on business needs, this includes visiting customers in their homes.


Hours and Terms:

  • This is a full-time role working 35 hours per week.
  • You will be required to work on a rota covering business hours of either 8am to 4pm or 9am to 5pm
  • You must have a full driving licence and use of a vehicle for work purposes.


Please indicate that you have both on your application or CV.


In return, you will receive:

  • Salary up to £35,897 per annum (offered dependent upon experience)
  • Car Allowance of £2,174 per annum and mileage payments
  • Retailer discounts, childcare vouchers, enhanced maternity/paternity/adoption leave, cycle-to-work scheme and many more
  • Generous annual leave entitlement of 26 days plus bank holidays with the flexibility to buy or sell more
  • Employee Assistance Programme and wellbeing initiatives


Does this sound like you? We want to hear from you! Please submit your application form by Thursday 24 August 2023 on our website at

We can’t wait to read all about the skills and experience you can bring to us!

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We reserve the right to close this vacancy at any time prior to the closing date.

  • Location Dartford
  • Salary Up to £35,897 per annum plus car allowance
  • Close Date 25/08/2023
  • Contact Name People Services
  • Contact Details 03003230011
  • Job Type Permanent

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