Emergency Response Officer

Magenta Living’s 24/7 Multifunctional Emergency Response Team is committed to the delivery of services to our tenants and customers. This service is flexible and focused around responding to Customers needs whilst providing a high profile presence across our estates. These services are delivered through a state of the art CCTV monitoring system as well as mobile vehicle and foot patrols.

This is an exciting opportunity for a role within the Emergency Response Team. The candidate must be available to cover a variety of shift patterns inclusive of evenings and nights, weekends and Bank Holidays. You must be adaptable and flexible in your approach to working.

The overall purpose of the role will be to conduct CCTV monitoring of Magenta Living properties in addition to providing front line response patrolling in marked Magenta Living vehicles. A pro active approach is taken when monitoring or patrolling any “Anti Social Behaviour” hotspot areas working in conjunction with internal and external teams. Working closely with our partners from the emergency services, you would be responsible for the effective communication and incident management of situations that may arise.

We are looking for someone who has a positive and enthusiastic personality with a strong focus on customer service and who has experience in delivering a similar front line monitoring and response service. Excellent attention to detail, the ability to organise and prioritise work plus the desire to deliver a high quality standard of work is essential.  A full clean driving licence, excellent communication skills, both verbal and written will also be required. SIA licensed to conduct public space surveillance and security guarding is desirable. 

In return, Magenta Living can offer a fantastic benefits package including flexible working, 25 days annual leave and a generous pension scheme, together with personal development opportunities.  This position is based at our offices in Birkenhead which is close to all the local transport links.

Open to internal and external candidates.

Closing date –         18th April 2021

Interview dates –     TBC

To find out more about working for Magenta Living such as our values and fantastic employee benefits package, click here

Our Values: Adaptability, Accountability, Ambition

Job Reference: 000432

Closing Date: 18/04/2021

Job Live Date: 01/04/2021

Salary: £22,491.00

Department: Contact Centre

Status: Fixed Term

Hours Per week: 37

Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.

We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.