Head of Operations & Customer Service - SW9 Community Housing

Head of Operations and Customer Service

SW9 Community Housing

Campbell Tickell are pleased to be helping with the recruitment of a Head of Operations & Customer Service at SW9 Community Housing. We are seeking a dynamic and dedicated individual to lead our Operations and Customer Service function. SW9 Community Housing manages circa 1800 homes in South London, and is part of Network Homes, a G15 Registered Provider. We are passionate about providing good quality homes to our residents.

For us, supporting our customers and ensuring they have a say in how their properties are managed is just as important as the actual bricks and mortar. As our new Head of Operations and Customer Service, your remit will be broad, encompassing property and estate management, lettings, customer care and resident services and engagement, this is an interesting role for an ambitious individual.

This could be your first leadership role, or you might be an experienced leader seeking to use your skills in a community-based organisation, where you will clearly see the positive effect you are having on the lives of a diverse range of residents every day. Your excellent communication skills will allow you to engage with residents, staff and wider stakeholders. Your professionalism and gravitas will naturally command respect, whilst your knowledge of the sector, good business acumen, commitment to excellent service delivery and ability to understand varying needs will be crucial to your success in this role.

If you think you have what it takes to help us continue to provide good services, develop strong partnerships, and are passionate about improving peoples’ lives and life chances, then please contact our retained consultant Kelly Shaw at Campbell Tickell on 07900 363803 or email [email protected].

For further information please visit www.campbelltickell.com/jobs

Closing date: Monday 16th August 2021 at 9am