Senior Customer Access Advisor - Magenta Living

Senior Customer Access Advisor

Magenta Living

A fantastic opportunity has arisen for a Senior Customer Access Advisor to join our busy Contact Centre. The candidate must be available to cover shifts between the hours of 15:00 - 07:00 Monday to Friday. These shifts currently rotate between a week of 15:00 – 23:00 and a week of 23:00 – 07:00. You must be adaptable and flexible in your approach to working

This role is a permanent basis working 37 hours per week, based in our modern head office in Birkenhead, Wirral. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.

The role of Senior Customer Access Advisor reports directly to the Out of Hours Team Leader and has responsibility for all decision on the out of hours shift.

The overall purpose of the role will be to provide resolution to the variety of customer enquiries received within the Contact Centre. In addition to this you will be expected to respond to Community Alarm activations through the effective triaging of the medical emergency. This will involve communication with next of kin and Emergency Services. As the Senior Advisor you will be expected to make decisions and take overall responsibility on these shifts. 

The Contact Centre predominantly deals with in excess of 3000 inbound calls weekly. Our team of over 60 staff are the first point of contact for our tenants and customers. We deal with a variety of identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support. You will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support.

Job Reference: 00036

Closing Date: 22/08/2021

Job Live Date: 28/07/2021

Salary: £27,332

Department: Contact Centre

Status: Permanent

Hours Per week: 37

Interview Date: TBC

To find out more about Working for Magenta Living such as our values and fantastic employee benefits package, click here

Key Benefits

• 25 days annual leave entitlement
• Healthcare Cash Plan
• Pension Scheme
• Talent Management Programmes and e-learning access
• Wellbeing and Employee Engagement initiatives
• A subsidised on-site gym
• Free parking is provided to staff either on site or nearby

To find out more, go to:

Magenta Living | Jobs | Search here for your perfect career (jobtrain.co.uk)

Our Values: Adaptability, Accountability, Ambition

Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.

We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.