Friday 27th November 2020

Service Manager Support Services

We are Broadacres Housing Association, we provide a range of services to almost 7000 homes across North Yorkshire, a number that continues to grow with the delivery of our ambitious development strategy, supporting our vision to become the best rural housing provider in the country. We have an opportunity for a Service Manager - Support Services to join our Customer Experience Management team based in Northallerton but covering North Yorkshire. At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.

The Role

The main purpose of this role is to provide leadership and strategic direction across organisational teams to ensure an innovative, customer focused and cost effective services to our customers.

You’ll ensure an excellent customer experience is provided and manage internal teams, embedding a culture that delivers results and service excellence.

You will review new business opportunities and introduce service improvement plans, developing growth strategies to increase opportunities for the Association.

As the Broadacres's expert for the Care and Support service you’ll provide advice and guidance to colleagues including Senior Management, resolving complex problems and continually reviewing, developing and implementing operational policies, procedures and standards for the service areas. You will be the Safeguarding Lead for the Association.

What we are looking for:

  • Extensive experience at a senior management level of managing a housing care and support service
  • Experience of developing and implementing policies and procedures
  • Ability to produce clear and concise reports
  • Experience of managing budgets
  • A good understanding and application of Health and Safety practices
  • Good analytical skills with ability to analyse financial and other statistical information
  • Full UK Driving Licence and access to a car

What we can offer in return:

  • A salary of £41,837 31 days holiday including bank holidays (increasing to 36 days with service)
  • Defined Benefit Pension Scheme
  • Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
  • A range of other benefits including G.A.Y.E., free tea and coffee and much more.
  • Location Northallerton
  • Salary £41,837 per annum
  • Close Date 13/12/2020
  • Contact Name Amy Richmond/Jack Iverson
  • Contact Details 01609 767900
  • Job Type Full Time

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