2932 Customer Service Advisor - Kingdom Housing Association

Customer Service Advisor

Kingdom Housing Association

About us:
Kingdom Housing Association provides housing and support throughout East Central Scotland.  We have plans for a significant expansion of our housing stock over the next five years.

About the Role:

Our Customer Service Team is a one stop shop for customers who wish to report or obtain advice on repairs, housing information, discuss any tenancy issues or service complaints and discuss or pay accounts. We are looking for a motivated and organised person to join our Customer Service Team focusing mainly on Repairs.

About You:

As a member of the team, you will be dealing with a high volume of engagement from our customers, promoting our services and striving for customer service excellence. You will have experience of working in a busy call handling environment, have relevant administrative experience, be a confident communicator and have strong digital skills. You should be educated to HNC/SVQ 3 level. The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure.

You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

The Package:

We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement and flexible working options.

How to Apply:

You can apply online by visiting our website: https://www.kingdomhousing.org.uk/jobs/ and click on the Kingdom Housing Association Vacancies link.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months.

We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874

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