I am a hardworking, organised and conscientious person who meets deadlines. I've spent almost my entire working life in the housing sector, loving all the variety it has to offer and welcoming the improvements that have occurred over time in both organisations and communities.
Over the past fourteen years, I've had the privilege of assisting customers who live in social housing with different forms of support and management. I began working in sheltered housing and progressed to working in general needs and shared ownership, observing the transformation of cities through redevelopment, collaborating with other agencies to cultivate a vision for healthy neighbourhoods and upskilling customers through learning and development.
I've acquired valuable life skills and experience and I'm humbled to be able to facilitate our customers with social, economic, educational, medical, and, most importantly, housing inequality. I've had the good fortune of being able to get involved, collaborate, and implement change by taking a holistic approach to the way we think about social housing.
My personality and interactions with people reflect a person-centred approach, ensuring that everybody, whether employees or customers, has the ability to self-actualize provided the appropriate resources and environment. I take a proactive approach to Equality and Diversity, ensuring that it represents the company I work for and our customers.
My greatest strength is communication; I have a natural ability to see the bright side of most circumstances, to draw out the positives and see areas of concern as opportunities to re-invent processes and form services by communicating, exchanging ideas, working as a team, and being consistent on the goals. I Keep in touch with our customers through various channels to ensure that we are actively listening and that our service delivery reflects their needs and satisfaction, and that quality is delivered in the form of value for money, promoting confidence and transparency.
I am committed to ongoing professional growth and use my areas for change as a personal target to help me grow as a leader, listener, and team member. I thoroughly enjoy the unique challenges that the housing sector yet has to present.