2956 Neighbourhood Co-ordinator - LFHA

Neighbourhood Co-ordinator

LFHA

At Leeds Federated, we are committed to enhancing the quality of life within our communities through a proactive and responsive approach to housing management. As part of our ongoing efforts to better serve our customers and strengthen our communities, we are excited to introduce our Community-Based approach which is being rolled out during 2024/25.  

Our Community-Based approach is about being present in our communities and delivering services based on the strengths and needs identified by our customers. We believe that by fostering collaboration, empowering customers, and leveraging community resources, we can create thriving neighbourhoods where everyone feels supported, valued and listened to.

To support this approach, we've created the role of Neighbourhood Coordinator. This position is essential in supporting our Housing Team and Lettings Supervisor, ensuring effective housing management operations. As Neighbourhood Coordinator you will assist our Neighbourhood Officers & Lettings Supervisor in the management of our empty homes when needed.

 As well as a competitive salary we can offer you:

• Agile working environment
• 30 days annual leave (pro rota for part time roles)
• DC pension scheme
• Cycle to Work Scheme
• Health cash plan

The closing date for this role is Noon on Thursday 2nd May 2024

Interviews will take place on: Thursday 9th May 2024

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

To apply for this role, please follow this link: https://lfha.current-vacancies.com/Jobs/Advert/3470159

Main Purpose:

 To support the Housing team and Lettings Supervisor with the Community Based approach, ensuring effective housing management operations. The Neighbourhood Coordinator will assist in the management of empty homes when needed. To adopt a community based approach by delivering services based on the strengths and needs identified by our customers.

This may include:

• Tenancy management, maintenance requests and accessing support services
• Meeting with customers in the neighbourhoods
• Carrying out estate inspections
• Attending weekly meetings with surveyors and contractors
• Monitoring existing services and gathering feedback in order to identify areas of improvement
• To ensure we provide a customer focussed service to all our customers by ensuring they are treated with courtesy and respect, their needs are understood and that these inform our approach to working with them, and by empowering customers to influence their own positive outcomes.

1. Customer and colleague Support:

• Provide assistance and guidance to customers on housing-related matters, including tenancy management, maintenance requests, and accessing support services
• Support Neighbourhood Officers in their duties, providing additional resources and assistance where needed, and stepping in during their absence to ensure continuity of service delivery. This may include carrying out Estate inspections and meeting customers in the neighbourhoods.
• Take a lead in managing properties in the absence of the Lettings Supervisor. This may include, ending tenancies on the housing system, advertising homes in line with requirements, attending weekly meetings with surveyors and contractors, and updating the system promptly.

2. Customer Engagement & Stakeholder Collaboration

• Working alongside Customer Engagement colleagues, actively engage with customers, community groups and stakeholders to identify needs, concerns and opportunities for collaboration
• Collaborate with internal teams, external partners, and stakeholders to leverage resources, share information and coordinate efforts to address community needs and achieve shared objectives.
• Meet with surveyors and contractors

3. Data Management

• Maintain accurate records and documentation related to community based approach and support Neighbourhood officers with any administrative support on pulling together Neighbourhood plans for each neighbourhood.
• Monitor and evaluate the effectiveness of community-based approach and existing services, gathering feedback and data to identify areas for improvement and inform future planning and decision-making.
• Ensure all policies/procedures and protocols are followed correctly

4. Continuous Improvement:

• Monitor and evaluate the effectiveness of community-based approach and existing services, gathering feedback and data to identify areas for improvement and inform future planning and decision-making.
• Identify good practice and highlight areas for improvement
• Highlight successes to customers, staff, and stakeholders using the various media available including external publications

5. Corporate Role:

• Consistently meet the organisation’s values in your day to day work
• Work within the organisation’s Health and Safety policies and procedures taking personal responsibility for your own wellbeing
• Work within the VfM policy giving consideration to efficiency, effectiveness, and economy
• Provide and maintain excellent standards of customer care in accordance with the organisation’s Equality and Diversity policy
• Take responsibility for own learning and development and actively participate in identified training and engage with the performance management system
• Communicate effectively and work productively with all staff
• Carry out a regular check of the website and intranet particularly in relation to your own areas of the business.
• Take responsibility for making sure that information logged is up to date and relevant
• Maintain high standards of data quality and integrity in line with policies and best practice
• Ensure compliance with GDPR and other relevant legislation in undertaking casework
• Work within the Risk Management Framework Policy ensuring that you are aware of, and support the operation of internal controls relevant to your area of responsibility.

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