2959 Income Collection and Recovery Court Officer - Orbit

Income Collection and Recovery Court Officer

Orbit

The role:

We are looking for a capable and experienced individual to advocate for us within a court setting. This role will be based in South region and would involve covering court locations in such as Croydon, Kingston, Horsham, Guildford and Dartford. Its worth noting the Income team work collaboratively and the team support each other across the wider area, and you may be required cover across Kent and Sussex.

We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communication skills and be able to articulate a clear message in challenging circumstances. You will be flexible in your approach to work and be able to travel to meet the requirements of the role.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve:

• Act in line with our arrears recovery process, making possession claims where our recovery attempts fail.
• Represent Orbit in the County Court at possession hearings and applications.
• Prepare all court documentation and witness statements.
• Liaise with legal representatives in person, via email and calls.
• Work jointly with internal teams to ensure the best outcomes for Orbit and our customers
• Be able to review case notes and make effective decisions.

What you'll bring - Essential skills:

• An understanding of best practice in arrears collection and of related legal issues in relation to debt recovery
• A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
• Understanding of housing law, legislation, and Civil Procedure Rules.
• Experience in court etiquette, case law, court directions & implications of the Equality Act
• Excellent IT skills and attention to detail with the ability to prepare and review case files.

Desirable skills:

• Extensive experience in court representation
• Relevant legal qualification

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